Shipping and Delivery

Order Dispatch Timelines
All domestic and international orders are dispatched within 3 to 4 weeks from our warehouse
in Delhi.
You will receive timely updates on your order status—right from dispatch to delivery—via the 
mobile number provided at checkout. You can also track your order by logging into your account
on sitarraa.com

For Domestic Orders (within India)
1. Free Shipping: We offer complimentary shipping on all orders within India.
2. Delivery Timeline: Standard delivery time is 6 to 10 business days.
3. Serviceable Locations: While we cover most pin codes through our delivery partners, there may be a few locations that fall outside our service zone.

For International Orders
1. Shipping Charges: Applicable on all international orders and will be calculated at checkout based on destination, product size, and packaging.
2. Delivery Timeline: Standard international delivery takes 10 to 14 business days.
3. Global Reach: We ship worldwide, though deliveries may be restricted in regions affected by political sanctions or specific import regulations.

Duties & Taxes on International Orders
1. Customs duties and taxes are not included in your order total at checkout.
2. These charges are determined by your country’s regulations and are payable directly to the delivery partner upon arrival of your shipment.
3. Duties vary by country and product category.

Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation message with your tracking number.
You can track your shipment anytime through the Order Tracking section on sitarraa.com.
For any assistance, please send us a message on +91 7303886923

Missed Deliveries
Our delivery partner will attempt to deliver your order three times.
To avoid delays, please ensure your shipping address and phone number are complete and accurate.
Please note:
If an order is returned due to failed delivery attempts (non-availability of the recipient), no refunds, replacements, or credit notes will be issued.